Frequently Asked Questions — Chauffeur Service Melbourne
Booking & Payment Questions
❓ How do I book a chauffeur car in Melbourne?
Booking with Premium Chauffeur Cars is simple and straightforward. You can book online through our website, call us on 1800 118 051, or send us an SMS. Once your booking is received our team will confirm all details instantly. We recommend booking in advance to secure your preferred vehicle.
❓ What payment methods do you accept?
We accept all major payment methods including credit cards, debit cards, bank transfers, and cash. You can choose to pay in advance at the time of booking or on the day of travel – whichever suits you best.
❓ Can I book a chauffeur car for someone else?
Yes, absolutely. You can book a chauffeur car for a family member, friend, or colleague. Simply provide their name, contact number, and pickup details at the time of booking and we will take care of everything. Payment can be made in advance or on the day of travel.
❓ Do I need to create an account to make a booking?
No, you do not need to register or create an account to make a booking. Simply fill in your pickup location, drop off location, date, and time using our online booking form and our team will get back to you instantly. For quick bookings you can also call us directly on 1800 118 051.
❓ Are there any additional charges or surcharges?
All prices are per vehicle and include GST, CityLink tolls, and airport parking fees. Please note the following additional charges may apply — a 20% surcharge applies to pickups between 12:00 midnight and 5:00 AM, a 5% surcharge applies when paying by credit card, and special event pricing applies on days such as the Melbourne Cup Carnival and Grand Prix. Baby seats are available on request at an additional charge. Please contact us on 1800 118 051 for full pricing details.
General Service Questions
❓ What areas do you service in Melbourne?
We provide chauffeur services across Melbourne CBD, all suburbs, and regional Victoria including Geelong, Ballarat, Bendigo, Mornington Peninsula, and Yarra Valley. Not sure if we cover your area? Call us on 1800 118 051.
❓ Do you track flights for airport transfer?
Yes. We monitor all flights in real time. If your flight is delayed your chauffeur will automatically adjust their arrival time at no extra charge to you.
Yes. We provide front facing baby seats, rear facing baby seats, and booster seats on request. Simply mention your requirement at the time of booking and we will take care of the rest.
❓ Are your chauffeurs licensed and police checked?
Yes. All our chauffeurs hold valid Victorian commercial passenger vehicle licences and have undergone thorough background and police checks. You can travel with complete confidence and peace of mind.
❓ What is your cancellation policy?
If you need to cancel or modify your booking please contact us at least 24 hours in advance by calling 1800 118 051 or emailing premiumchauffeurcar@gmail.com.
